ookww Privacy Policy

When registering an account, logging in, or using any service on ookww, we collect certain personal information. The purpose of collecting this information is to provide you with a safe, smooth, and personalised experience.

1.1 Information Provided Directly

When you register on our platform or use our services, the following information may be collected:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Bangladeshi National Identity Card details (for identity verification)
• Bank account or mobile financial service details (for transactions — bKash, Nagad, Rocket, bank transfer)
• Residential address

1.2 Automatically Collected Information

Certain information is collected automatically while you use our platform:

• Internet Protocol (IP) address
• Browser type and version
• Device identification details (operating system, device model)
• Time and date of access to the platform
• Pages visited and time spent on them
• Referral source (where you came from before reaching our site)

1.3 Cookies and Tracking Technologies

ookww uses cookies and similar tracking technologies. Cookies are small text files stored on your device that make your platform experience easier and more effective. You can control cookies at any time through your browser settings, though disabling cookies may limit certain services.

We use the information we collect only for the following legitimate purposes. ookww never misuses your information or sells it to third parties.

• Account management: To confirm registration, verify login, and ensure account security.
• Transaction processing: To carry out deposit and withdrawal operations.
• Identity verification: For age confirmation and fraud prevention. ookww provides services only to individuals aged 21 or above.
• Customer support: To resolve your questions and issues via 24/7 live chat or email.
• Platform improvement: To analyse user experience and improve the quality of our services.
• Responsible gaming: To identify unusual or harmful gaming behaviour and take preventive action.
• Communication: To send policy updates, security alerts, and necessary notifications.

ookww keeps your personal information confidential as a matter of policy. However, limited disclosure may be necessary in the following circumstances:

3.1 Service Provider Partners

We have certain trusted technology and service partners who assist in operating the platform — such as payment processing, cybersecurity, and data hosting. Only the minimum information necessary for service delivery is shared with these partners, and they operate under strict confidentiality agreements.

3.2 Legal Obligations

If disclosure of information is required by court order, government directive, or a request from authorities under applicable law, we will be obliged to comply. In such cases we will always follow legal procedures and will endeavour to notify you where required.

3.3 Fraud and Abuse Prevention

If money laundering, fraud, or other illegal activity is suspected, relevant information may be shared with the appropriate authorities. This is essential to ensure the protection of all users.

ookww uses the highest industry-standard technologies to protect your information. Our security framework is divided into the following layers:

4.1 Encryption Technology

Our platform uses SSL encryption technology, which keeps all data exchanged between your browser and our servers fully encrypted. This prevents third parties from accessing your information without authorisation.

4.2 Access Control

Among our internal staff, only authorised personnel are granted limited access to specific information for designated tasks. All internal access is logged and regularly audited.

4.3 Two-Factor Authentication

To enhance the security of your account, we offer Two-Factor Authentication. Enabling this helps prevent unauthorised logins.

4.4 Acknowledgement of Limitations

Although we take the highest security measures, transmitting information over the internet is not entirely risk-free. ookww makes every effort to protect your data, however no organisation can guarantee complete security.

ookww retains your information only for as long as necessary. Retention periods are determined according to the following policies:

• Active account data: For the full duration that the account remains active.
• Inactive or closed account data: For the period necessary after account closure to meet legal and regulatory obligations.
• Transaction records: Long-term retention for financial auditing purposes, in accordance with applicable law.
• Customer support communication records: For a defined period for issue resolution and quality control.

At the end of the retention period, data is securely deleted or converted through an anonymisation process in such a way that no individual can be identified from it.

As a user of ookww, you have the following rights over your own information:

6.1 Right to Access Information

You may request to view the information we hold about you at any time. We will provide you with a complete data summary within a reasonable time.

6.2 Right to Correct Information

If any of your information is incorrect or incomplete, you may request a correction. Contacting our support team will result in a prompt correction.

6.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, some information may be required to be retained for legal or regulatory reasons.

6.4 Right to Object to Data Processing

You may object at any time to the processing of your information for marketing purposes, and we will take action accordingly.

6.5 How to Exercise Your Rights

To exercise any of the above rights, please contact our support team. You may send your request via 24/7 live chat or by email at [email protected].

ookww's services are intended only for individuals aged 21 or above. We do not intentionally collect any information from minors. If it comes to our attention that information from a minor has been collected, it will be deleted immediately and the relevant account will be closed.

If you become aware that a minor is using our platform, please notify our support team immediately.

ookww's servers and service provider partners may be located in various countries. Your information may be transferred internationally where necessary, but appropriate protections are always ensured in such cases.

For international data transfers, ookww ensures that the recipient country or organisation maintains adequate data protection measures. We put in place contractual safeguards in this regard.

ookww reserves the right to review and update this privacy policy as needed. In the event of any significant change:

• A notice will be published on our platform.
• Registered users will be informed of the changes by email.
• The effective date of the revised policy will be clearly stated.

Continued use of the services after a change will be taken as your agreement to the updated policy. It is therefore recommended that you review this page regularly.

If you have any questions, comments, or concerns about this privacy policy, ookww's support team is always here for you. Our support team provides service in both Bengali and English, 24 hours a day, 7 days a week.

We endeavour to respond to all privacy-related requests as promptly as possible and treat the protection of your information as our highest priority.